@ i-Glamour.com
Delivery and ReturnS
How much does delivery cost?
We offer an amazing free shipping service on any orders over $99. Registered delivery for orders under this amount is $14.95. So if the items in your cart add up within a few bucks of $99, consider adding an item to get your free delivery!
Otherwise you can select our Click and Collect option at check out. Click and Collect is our freight free option regardless of the value of your order. You can opt to collect your order from one of our offices in Sydney or Perth.
Where do you deliver?
We currently deliver within Australia only.
Do you require a signature for delivery?
Please make sure you give us a daytime delivery address that can accept the parcel as a signature is required if delivery isn't to a PO Box address.
Do you deliver to Parcel Lockers or Locked Bags?
We do not deliver to Parcel Lockers or Locked Bags.
Do you deliver to PO Box addresses?
Yes. These orders will be despatched from our Sydney warehouse. As a result, delivery may take longer if you live outside NSW.
How long will it take for my order to be delivered?
In all, up to about 7-10 working days but most are delivered within this time. The vast majority of i-glamour orders are sent out by the next business day. Orders are sent via Australia Post, who aim to deliver your parcel within 1-5 working days of us lodging it. Please consider that we don't post out nor do Aussie Post deliver on weekends. Please note that WA, QLD and NT will usually be around 5 postal days. We cannot guarantee Aussie Post delivery time frames, this has been provided as a guide only.
Delivering your parcels
Aussie Post parcel deliveries begin at 7am every business day and end at 5pm. They'll make every attempt to deliver your parcel personally and a signature must be obtained if the address is not a PO Box.
If you aren't there to receive it, they return the parcel to an Australia Post outlet. The delivery driver will leave a note to let you know which Australia Post retail outlet you can collect your parcel from and the time that it will be available for collection.
RETURNS, REFUNDS AND EXCHANGES
You may send your item by regular mail however registered mail is best so you can track that we received your return.
Non-faulty items returned for exchange or refund must be unused. Items must be returned in original condition, in original packaging. Any request for exchange of non-faulty items sent as per order will, if possible, be fulfilled but will be subject to a re-shipping charge. If replacement item is more, incremental item cost is the responsibility of the customer.
If an item is damaged or faulty, you can return it to us for exchange or a full refund of the purchase price together with the cost of the original freight fee. Item must be returned in original condition and in original packaging.
Please download, print and fill out this form to include with your return. Click on the image to download:
Contact details:
If you have any queries regarding your refund or return, please contact us either by email using the Contact Us form or by phone (02) 9666 8045 (Monday - Friday, 09:00 to 17:00 AEST)
All returned articles are to be sent to:
i-glamour.com
Locked Bag 5022
Business Hub Bourke Road
Alexandria NSW 2015
If you have any other questions regarding i-glamour, the products which are available or an enquiry regarding an order which you have placed, please email or contact us via the above details.