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DELIVERY
How much does delivery cost?
We offer an
amazing registered post FREE SHIPPING service on any orders over $75.
Registered delivery for orders under this amount is $10. So if the items
in your cart add up within a few bucks of $75, consider adding an item
to get your free delivery!
Where do you deliver?
We currently deliver within Australia only. Please note as a signature is required, we cannot deliver to a Locked Bag address.
How long will it take for my order to be delivered?
In all, up to about 7-10 working days but most are delivered within this time.
99% of orders are posted out by the next business day. Orders are sent
via Australia Post registered who aim to deliver your parcel within 1-5
working days of us lodging it. Please consider that we don't post out
nor do Aussie Post deliver on weekends. Please note that WA, QLD and NT will usually be around 5 postal days. We cannot guarantee Aussie Post
delivery timeframes and have been provided a guide only.
Delivering your parcels
Aussie Post parcel deliveries begin at 7am every business day and end at
5pm. They'll make every attempt to deliver your parcel personally and a
signature must be obtained.
If you aren't there to receive it , they return the parcel to an Australia Post outlet. The delivery driver will leave a note to let you know
which Australia Post retail outlet you can collect your parcel from
and the time that it will be available for collection.
Please Note: Orders being delivered to a PO Box or Locked Bag address are despatched from our Sydney warehouse. As a result, delivery may take longer if you live outside NSW.
RETURNS, REFUNDS AND EXCHANGES
We want you to be completely happy with every item you purchase from i-glamour. The i-glamour 100%
Guarantee:
If for any reason you are not satisfied with your purchase, please return within 7 days for refund excluding freight fee (if applicable).
You may send your item by regular mail however registered mail is best so you can track that we received your return.
Non-faulty items returned for exchange or refund must be unused. Items must be returned in original condition, in original packaging. Any request for exchange of non-faulty items sent as per order will, if possible, be fulfilled but will be subject to a re-shipping charge. If replacement item is more, incremental item cost is the responsibility of the customer.
If an item is damaged or faulty, you can return it to us for exchange or a full refund of the purchase price together with the cost of the original freight fee. Item must be returned in original condition and in original packaging.
Please download, print and and fill out this form to include with your return. Click on the image to download:
Contact details:
If you have any queries regarding your refund or return, please contact us either by email using the Contact Us form or by phone (02) 9666 8045 (Monday - Friday 09:00 – 17:00 AEST).
All returned articles are to be sent to:
i-glamour.com
Returns Centre
Locked Bag 5022, Bourke Road
Alexandria, NSW 2015
If you have any other questions regarding i-glamour, the products which are available or an enquiry regarding an order which you have placed, please email or contact us via the above details.
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