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Help - Frequently Asked Questions
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How much does delivery
cost?
We offer an amazing
registered post FREE DELIVERY service on any orders over $75. Registered
delivery for orders under this amount is $10. So if the items in your
cart add up within a few bucks of $75, consider adding an item to get
your free delivery!
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Where do you deliver?
We currently
deliver within Australia only. Please note
as a signature is required, we cannot deliver to a Locked Bag address.
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How long will it take for
my order to be delivered?
In all, up to about 7
working days but most are delivered within this time. 99% of
orders are posted out by the next business day. Orders are sent via
Australia Post registered who aim to deliver your parcel within 1-5
working days of us lodging it. Please consider that we don't post
out nor do Aussie Post deliver on weekends. We cannot guarantee Aussie
Post delivery timeframes and have been provided a guide only.
Also see
Delivery and Returns.
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Will I get an email
confirmation once my order is placed?
Yes. Once your order is placed, an automated email is generated and sent
to you to confirm that your order has been received, including a list of
the items you have ordered. Please note that your credit card details
are not sent in any emails from us. We also recommend that you never
send your credit card details via email.
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I sent you an
email. How long before I get a reply to my email enquiry?
Within 1 business day. We are always more than happy to respond to order
inquiries. Our staff know so much about our fabulous beauty and hair
products, we'll answer any products related question you may have. Have
a question?
>>Click here<<
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Why do I need to sign up
for an account in order to place an order?
Signing up for an account with i-glamour allows you to keep track of
your order, as well as the ability to view your previous orders placed
with i-glamour. It also allows i-glamour staff to quickly search and
reply to any queries you may have about your order.
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Forgotten your
login password?
Please
click
here to go to the forgotten password page. Fill in
your email that you used to sign-up to your i-glamour account.
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How secure is my credit
card information?
Your credit card payment will be conducted directly via the Payment
Express payment facility over a Secure Socket Layer (128 bit SSL)
connection. i-glamour does not store Credit Card information, or
have access to your Credit Card details.
We also accept Paypal to pay securely and easily.
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The i-glamour privacy policy -
click here
For any more
information or for info on specific prodcuts, please
contact us.
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